Returns and Exchanges


It is your responsibility to return unwanted item(s) to utterly. 

You have 30 days from the day your order arrives in the mail to review, and if necessary, return or exchange it. Your return package must be postmarked no later than 30 days from the original USPS/UPS delivery confirmation.

Once we receive your return, utterly will send you your exchanged item(s) within one business day, provided the item is in stock. If the item is out of stock, we will notify you by email or phone as soon as possible for a store credit or full refund (excluding shipping).


We are unable to accept returns/exchanges if:

-Item(s) are in any way defective from the original and salable condition

-Item(s) have been worn or washed

-Item(s) have been altered

-Item(s) do not have the original tags on them


Please follow these instructions when completing a return or exchange:

Place items in a box with your original receipt, indicating if you would like an exchange, refund, or store credit. We cannot process an exchange or refund without your receipt.


Refunds:

Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to a different payment source than the one they originally came from. Once we have received your returned item(s), we will inspect them and they should be processed within 48 hours.


Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we cannot refund shipping fees except in cases of shipping errors.

 


If you have any questions, feel free to reach us any time at team@utterly.co

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