Welcome to www.utterly.co. These terms and conditions (the “General Terms and Conditions of Use”) govern your use of, access to, and purchase of products from the utterly website. By using the utterly site, you agree to comply with and be bound by these General Terms and Conditions of Use. If you do not agree to these General Terms and Conditions of Use, please do not use the utterly site. The terms "we" and "us" refer to utterly.
1. Other Site Policies
Please review our Terms and Conditions and Return Policy (collectively, the “Site Policies"). All Site Policies are incorporated in these General Terms and Conditions of Use by this reference and, therefore, apply to your access to, use of and purchase of products from the utterly site. If you do not agree to our Site Policies, please do not use the utterly site. We reserve the right to make changes to the utterly site, the Site Policies, and these General Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
2. Changes to Terms
The following terms may change without notice to you and will apply to any future orders received. It is your responsibility to know these changes and your continued use of the utterly site represents your understanding and acceptance of these changes.
3. DeliveryFor delivery in the United States, your order will be delivered by the United States Postal Service (USPS), FedEx, or UPS. A tracking number will be provided to you when your order is shipped.
4. Product InformationOur goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
We strive to accurately depict the products we sell. It should be noted that the actual colors you see will depend on your monitor. Because the variety of computer hardware used by our customers, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
All sizes and measurements are approximate and based on US standards. Going by those standards, we make an effort to deliver the most accurate sizes we are able. We have made size charts available on the product pages throughout our website
Prices are subject to change without notice and do not include sales tax and shipping charges which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be inventory changes in the availability of the product. If availability changes, we will notify you as soon as possible.
5. Returns or Exchanges
It is your responsibility to return unwanted item(s) to utterly.
You have 30 days from the day your order arrives in the mail to review, and if necessary, return or exchange it. Your return package must be postmarked no later than 30 days from the original USPS/UPS delivery confirmation.
Once we receive your return, utterly will send you your exchanged item(s) within one business day, provided the item is in stock. If the item is out of stock, we will notify you by email or phone as soon as possible for a store credit or full refund (excluding shipping).
We are unable to accept returns/exchanges if:
-Item(s) are in any way defective from the original and salable condition
-Item(s) have been worn or washed
-Item(s) have been altered
-Item(s) do not have the original tags on them
Please follow these instructions when completing a return or exchange:
Place items in a box with your original receipt, indicating if you would like an exchange, refund, or store credit. We cannot process an exchange or refund without your receipt.
Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to a different payment source than the one they originally came from. Once we have received your returned item(s), we will inspect them and they should be processed within 48 hours.
Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we cannot refund shipping fees except in cases of shipping errors.
If you have any questions, feel free to reach us any time at firstname.lastname@example.org